Refund Policy

Last updated: June 30, 2026

1. Subscription Refunds

Monthly subscription payments are generally non-refundable. We may grant a refund on a case-by-case basis if:

• You were charged in error (duplicate charge, incorrect amount)
• You cancel within 48 hours of your first-ever paid subscription and have not used premium features extensively
• There is a verified service outage lasting more than 24 consecutive hours

2. Subscription Cancellation

You may cancel your subscription at any time through your Profile settings. Upon cancellation:

• You retain access to premium features until the end of your current billing period
• No further charges will be made
• Your account will revert to the Free plan at the end of the billing period

3. Sun Points Purchases

Sun Point purchases are final and non-refundable. Sun Points are consumable loyalty points. Once credited to your account, they cannot be withdrawn, exchanged for fiat currency, or refunded.

4. How to Request a Refund

To request a refund, email [email protected] with:

• Your account email address
• The transaction date and amount
• A brief explanation of why you're requesting a refund

We will review your request within 5 business days. Approved refunds are processed to the original payment method and may take 5–10 business days to appear.

5. Chargebacks

If you initiate a chargeback without first contacting us, your account may be suspended pending investigation. We encourage you to contact us first so we can resolve any issues directly.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date.

7. Contact

For billing and refund questions, email [email protected]. Response time: within 2 business days.